Frequently Asked Questions

Shipping

$7.99 FLAT RATE SHIPPING on every order. FREE shipping on orders of $99+. No minimums, no promo codes, no gimmicks.

Returns

Most unused items in original packaging may be returned with a Return Authorization. Contact Customer Service to start an RMA. Personalized items and opened hygiene products may not be returnable.

Order Status

Sign in to your account or call 1-800-590-5987 with your order number. We pack orders from our warehouse and email tracking when your toys ship.

Toy Safety

We sell toys that meet applicable safety standards. See Toy Safety Info for recalls and age grading. Always follow the manufacturer recommended minimum age on the product page.

Contact

Customer Service 1-800-590-5987 · Help is also available from the header of every page.